LimitFlex

Support & Help

Here to help you get connected. Find answers below or reach out to our team.

Quick help

How eSIM works

New to eSIM? Start here.

Compatible devices

Check if your phone supports eSIM.

iPhone setup guide

Install eSIM on any iPhone.

Android setup guide

Install eSIM on Samsung, Pixel, and more.

FAQs

Common questions about plans and coverage.

Transferring eSIM

Moving to a new phone? Read this.

Troubleshooting

My eSIM is installed but not connecting
  1. Make sure Data Roaming is turned on: Settings → Cellular → select your travel eSIM → enable Data Roaming
  2. Confirm the eSIM is set as your active data line in Settings
  3. Toggle aeroplane mode on and off to force a network refresh
  4. Restart your phone if the above steps do not help
  5. Check you are in a country covered by your eSIM plan
The QR code will not scan
  1. Ensure you are in good lighting and hold the camera steady
  2. Try zooming in slightly on the QR code
  3. Use the 'Enter Details Manually' option in Settings if the QR code has an activation code alongside it
  4. If the QR code was emailed, try opening it on a different screen and scanning from that
My data is very slow
  1. Check the signal bars — if you have 1-2 bars, move to a more open area
  2. Confirm Data Roaming is on for the travel eSIM
  3. Disable Wi-Fi Assist (iPhone) which can override your eSIM data
  4. Try toggling the eSIM off and on in Settings to reconnect to the network
I have run out of data
  1. Log in to your LimitFlex account to purchase a top-up or new plan
  2. Your eSIM will resume data as soon as the new plan is active
  3. You will not be charged automatically — each plan is a manual purchase

Still need help?

If you cannot find the answer here, our support team can help. Reach out via the LimitFlex help centre and we will get back to you as quickly as possible.

Visit Help Centre

Before you contact us

Most issues can be resolved by checking the following. Please try these steps first — they solve the majority of connectivity problems in under a minute.

  • 1.Confirm Data Roaming is switched on for your travel eSIM in Settings.
  • 2.Confirm your travel eSIM is selected as the active data line (not your home SIM).
  • 3.Toggle aeroplane mode on and off — this forces your phone to re-register on the network.
  • 4.Restart your device if connectivity still does not restore.
  • 5.Check your plan is active and has remaining data in your LimitFlex account.